Customer Service

Customer Service

General Terms and Conditions
General business conditions and online store www.oneway.si have been prepared in accordance with the Consumer Protection Act (ZVPot-OCT2) and based on the recommendations Chamber of Commerce. Manager is an enterprise RIP d.o.o.. The buyer is a natural person or legal entity. Buyer registration confirms that it accepts the general business conditions posted on this site. Before buying registration is required. Visitor obtains a user name (his email) and password of his choice.
Privacy & Security
Information that you may give us, is carefully protected and any third party has no access to them. Your information will occasionally be used only to notify you about important changes to, new services and special offers on our website. Various e-newsletter will be sent only in the event that you subscribed. At your request we will delete your information within the time limits and in accordance with the Law on Personal Data Protection..
Payment & Price
We currently have two payment options. - Cash on delivery: ordered to pay for goods on delivery - Transfer to the account: bank transfer to the bank account of the company RIP d.o.o. IBAN: SI56 02083 0089532336 at Bank NLB d.d. Payment made ​​on the basis of the received e-mail message after placing an order. Payment must state the exact reference (order number). By doing so you will ensure faster execution. Delivery time begins with the date of receipt of funds perception on our behalf. All prices include VAT. Discounts, promotional codes, and more do not add up. Purchase agreement between the provider and the customer is concluded at the moment when bidder confirms the order (the customer receives confirmed orders by e-mail). From that moment, all prices and other terms are fixed and apply to the provider, as the customer.
Delivey
Ordered goods are delivered by the Post of Slovenia, with which we have a contract. Deliveries will be made ​​to the address indicated in the order. Delivery time is max 2 to 3 days hardworking fot address in Slovenia adn up to 10 days for all orders outside Slovenia . The cost of postage is 4.20 EUR (for transport in Slovenia) and 8 euros for Croatia, Italy, Austria. Post of Slovenia charged the cost of payments / remittances
Returning goods ordered
Ifyou are not satisfied with the ordered goods send it back to OneWay, Trubarjeva 17, 1000 Ljubljana, Slovenia. Fill in the return of goods and money will be credited to your account within 15 days. No questions asked and with no complications! In the examples that you would like a different size or exchanged it for any other item, you have 15 days to replace it in our store at Trubarjeva 17,Ljubljana or send it to OneWay, Trubarjeva 17, 1000 Ljubljana, Slovenia. In this case, we will cover the cost of sending the new item, the cost of sending back is your cost. Important: The product must be packed in their original packaging and undamaged..
Viewing Orders
By registering at our online store and click on Account (top right) you can see all the orders and their status.
Rest
Payment shall be settled Following the acquisition, the price includes 22% VAT
Contracts are negotiated in the Slovenian language and are stored at the company's headquarters
Company Profile:
Title: RIP, d.o.o.
Address: Bizjakova 2a, 1000 Ljubljana
Registration number: 1532472
ID: SI74428381
Company EDI l.l.c. the taxpayer
Entry in the register: 1/33249/00 District Court in Ljubljana
Share capital: € 8,763.00.